Coastal Addiction want to make your online shopping as simple and cost efficient as possible. The Q&A below should answer most of your questions but if not, please don't hesitate to reach out to us at hello@coastaladdiction.com.au.

How much does shipping cost?

Shipping costs are based on total weight of the items in your cart.

Shipping within Australia

• Under 1kg: Standard $10.00 | Express $20.00
• 1 - 5kg: Standard $15.00 | Express $22.50
• 5 - 10kg: Standard $22.00 | Express $33.00
• 10 - 15kg: Standard $26.00 | Express $39.00
• 15kg+: Standard $32.00 | Express $48.00
  

Shipping internationally

We currently offer standard shipping (6-27 Days) to New Zealand, United States and Canada.

• Under 6kg: $40.00
• 6kg+: $60.00

How long will it take before I receive my order?

Standard Shipping

CBD/Metro areas - 2-5 business days

Regional areas - 5-8 business days

Express Shipping

CBD/Metro areas - 1 business day

Regional areas - 2-3 business days

When in stock, small and large items will generally be despatched within 1-3 business days of placing the order. Please note this is a guide only and where possible, items will be delivered in a shorter timeframe. Likewise in busy periods the processing time may take longer. For orders placed on weekends or public holidays, the items will be sent on the following business day.

With custom orders, we will liaise with you at time of order placement on production and delivery timeframes as in some instances items may need to come from overseas.

At certain times of the year (Christmas, Easter or personal holiday periods) including sale periods, delivery time frames may take longer however this will be specified on the website and social media.

Do I need to be at home to accept order?

No, however you need to clearly state any special delivery instructions when placing your order. If you are not able to be home, couriers will leave item as per your instructions or they will leave a card for you to sign giving authorisation to leave in a designated area. Australia Post will leave a card in your letterbox to advise that your item is ready for collection from your local post office. 

Please note, Coastal Addiction does not take any responsibility for items damaged or stolen after delivery. If a delivery is unsuccessfully attempted and no special instructions have been provided, a second delivery fee will be incurred.

Coastal Addiction is not liable for incorrect address details or delivery information that result in non-delivery.  

Can I have my items delivered to my workplace?

Yes, we can deliver items to your place of work. If you wish to have your order shipped to your work address, please specify your company name and be very specific about the address details such as unit numbers, or "level" where delivery is to a multi-storey office building, plus state hours that workplace will be open (ie, please deliver before 5pm). We do not take any responsibility for items that cannot be successfully delivered due to inaccessibility or work place policy that prevents deliveries.

Can I collect from your premises?

Yes, please liaise with Coastal Addiction if you would like to arrange collection of your purchase directly from our premises in Avalon on Sydney’s northern beaches. In special circumstances, a personal delivery may be offered. At time of check-out, please select "Pick-up".

 

When do deliveries occur?

Deliveries are made Monday through Friday during business hours. Weekend deliveries can be arranged under special circumstances – please talk to us to arrange. Due to the use of external companies for deliveries, exact delivery times cannot be scheduled.

 

What if my delivery arrives damaged or faulty?

If an item arrives water-damaged or in some way not in its original state please contact Coastal Addiction immediately (within 24 hours) and we will arrange for a replacement delivery at no cost to you. All we ask is for you to provide a photo of the damaged item plus a brief description. Items must be returned in their original or similar-standard of packaging.

 

Do you deliver Australia-wide and internationally?

Yes, we deliver Australia-wide and internationally (please state international at time of checkout and we will liaise with you directly to confirm shipping costs). In some cases we may not be able to deliver certain items to the door in regional or remote areas.

Please note, there are no returns on international deliveries and any taxes/levies imposed from other countries are the responsibility of the customer.

 

Can I have my items delivered to a PO Box?

Sure, providing your delivery size does not exceed Australia Post standards. In most instances, this will not be a problem.